Connecting with Visitors Through Live Chat: Environmental Services Company Implements New Communications Technology In Their Website

SWS Environmental Services

Taking steps to improve customer satisfaction, SWS Environmental Services has implemented new live chat technology to communicate with customers on its website.

Tampa, Florida, November 24, 2014 - SWS Environmental Services (SWSES) has invested in new communications technology to better serve its online visitors. A new live chat function is available on the website for easier and quicker communication. A support staff is now available to answer questions about services, locations and connect customers with dedicated personnel in their specific location.

As a growing number of web searchers navigate directly to a website for information, those visitors have come to expect options when it comes to communicating during their searches whether its email, form submittals, toll-free numbers or live chat. They are also looking for a quicker response time, more immediate answers and the ability to get connected to the right personnel.

Opening up lines of communication via live chat tools helps eliminate visitor drop-off while increasing potential sales. In an ever-growing world of competition to be the top search result, the question is how quickly a company can contact a prospect for business. SWSES has taken the steps needed to be proactive in reaching customers currently visiting their website.

Adding a more direct form of communication on the website will provide customers an additional channel to connect with SWSES when they have questions or identify a specific need in the environmental services realm. Contact the staff directly through the live chat button found at the top of the page in the center of the page’s header. Find what you need directly at and chat now.

About SWSES:

SWSES is one of the largest, most diverse, and strategically positioned environmental services companies in the United States. Currently operating from 29 locations across Alabama, Florida, Georgia, Kentucky, Louisiana, North Carolina, Ohio, Tennessee, and Texas, our service centers are equipped and ready to respond 24 hours a day, 7 days a week. Whether it's an emergency spill response, industrial services need, hazardous or non-hazardous waste issue, or complex remediation project, contact us at the location nearest you. 24-Hour Emergency Response: 877.742.4215

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